Policies & legal
Privacy Policy
How Structured Space Cleaning handles personal information.
1. Purpose and scope
This Privacy Policy explains how Structured Space Cleaning (SSC, we, us or our) collects, holds, uses and discloses personal information through our website, quote and contact forms, communications and residential cleaning services. We aim to handle personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will comply with them. Where they do not apply because an exemption is available, we will still seek to follow the practices described in this policy.
2. Information we may collect
We may collect your name, phone number, email address, service address, suburb, property and access details, preferred service and frequency, household or pet information relevant to providing the service, quote and booking information, payment and invoice records, messages, feedback, complaints and any information you choose to provide. Our website may also collect technical information such as IP address, browser type, device information, pages viewed, referral source and approximate location through hosting, security and analytics tools.
3. How we collect information
We collect information directly from you when you request a quote, contact us, make or manage a booking, pay an invoice, communicate with us, participate in a referral offer or provide feedback. We may also receive information from a person booking on your behalf, an authorised property manager or household member, our payment, website, email or analytics providers, and publicly available sources where reasonably necessary.
4. Why we use information
We may use personal information to respond to enquiries; prepare quotes; confirm, schedule and deliver cleaning services; arrange property access; communicate service updates; process and reconcile payments; issue invoices and receipts; manage quality, safety, complaints and claims; maintain business and tax records; improve our website and services; prevent fraud or misuse; comply with legal obligations; and send service-related communications. We will only send promotional communications where permitted, and you may unsubscribe at any time.
5. Property access, service notes and photographs
Access instructions, alarm details, lockbox or smart-lock information are used only for the agreed service and should be provided through a method agreed with SSC. Cleaners may take reasonable before-and-after photographs for internal quality assurance, job records, issue reporting, damage documentation or dispute resolution. We will not use identifiable photographs of a client’s home for public marketing without the client’s prior written permission.
6. Payments
Payment processing may be provided through banks or third-party payment providers. SSC generally does not need to store full card details. A payment provider may collect and process payment information under its own privacy policy and security arrangements. Available payment methods may include cash, bank transfer, debit or credit card, direct debit, Apple Pay or Google Pay where offered at the time of payment.
7. Cookies, analytics and third-party services
Our website may use essential cookies and similar technologies for security, functionality and performance. We may use Google Analytics, Google Search Console, Netlify or other hosting, form, email, fraud-prevention and analytics services. These providers may process technical or usage information in Australia or overseas. You can adjust browser settings to limit cookies, although parts of the website may not function as intended.
8. Disclosure of information
We may disclose relevant information to cleaners, employees, contractors and service providers who need it to perform their role; payment processors, banks, insurers, accountants, legal advisers, IT, hosting, email and analytics providers; regulators, law enforcement or courts where required; and another party with your consent. We do not sell personal information. We require service providers to handle information only for legitimate business purposes, subject to their applicable terms and privacy practices.
9. Storage, security and retention
We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure. We retain information for as long as reasonably required for the purpose collected, to manage disputes and insurance matters, and to meet legal, accounting and tax obligations. Information that is no longer required may be securely deleted, destroyed or de-identified.
10. Access, correction and privacy concerns
You may ask to access or correct personal information we hold about you, subject to legal exceptions. You may also raise a privacy concern by emailing structured.sc@outlook.com. Please provide enough information for us to identify the relevant record and respond. We will take reasonable steps to address the request or concern and may need to verify your identity. If the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
11. Changes to this policy
We may update this Privacy Policy when our practices, technology or legal obligations change. The current version will be published on this website with the date of the latest update.
Contact Structured Space Cleaning
Email: structured.sc@outlook.com
Phone: 0410 960 652
ABN: 99 803 077 847
These website policies are general business documents and are not a substitute for legal advice tailored to SSC’s specific circumstances. They should be reviewed by an Australian solicitor as the business, services, workforce and payment systems develop.