Policies & legal
Payment Policy
Payment terms, methods, overdue accounts and refunds.
1. Scope
This Payment Policy applies to invoices and payments for Structured Space Cleaning services unless different written terms are included in an accepted quote, booking confirmation or commercial agreement.
2. Prices and GST
Prices are quoted in Australian dollars. GST will be shown where applicable. The final price is based on the agreed scope and information supplied. SSC may seek approval for additional charges before performing work outside the agreed scope. Public-holiday, urgent, access, parking or other surcharges will be disclosed before the affected service is confirmed.
3. Payment due date
Unless otherwise agreed in writing, invoices are due within 14 calendar days of the invoice date. A payment is treated as received when cleared funds are available to SSC. Clients should use the invoice number or requested reference when paying.
4. Payment methods
SSC may accept cash, bank transfer, debit or credit card, direct debit, Apple Pay and Google Pay. Not every method will be available for every booking; the payment options shown on the invoice, payment link or booking confirmation are the options offered for that transaction. Third-party processing terms or fees will be disclosed where applicable.
5. Deposits and recurring payments
SSC may require a deposit, pre-authorisation or payment method on file for selected bookings, larger services, end-of-lease work, new clients or repeated late payment. Any requirement and the treatment of the deposit will be stated before confirmation. Direct debit or recurring card authority may only be used in accordance with the authority provided by the client.
6. Overdue accounts
If an invoice becomes overdue, SSC may send reminders, pause future bookings, require prepayment or cancel unperformed services after reasonable notice. Any recovery costs or late fees will only be charged where they were disclosed, are legally recoverable and reasonably reflect the costs incurred. SSC may refer a genuinely overdue debt for collection after attempting to resolve the matter with the client.
7. Disputed invoices
A client who believes an invoice is incorrect should contact structured.sc@outlook.com promptly, identify the disputed amount and explain the reason. The undisputed portion remains payable. SSC will review job records, quote details and communications and will work in good faith to resolve the issue.
8. Refunds and consumer guarantees
Where a service issue is minor and can be remedied, SSC will ordinarily be given a reasonable opportunity to rectify it under the Satisfaction Guarantee. This does not limit rights under the Australian Consumer Law. Refunds, credits, re-performance or other remedies will be provided where required by law or agreed after review. Approved electronic refunds are returned, where practicable, to the original payment method and may take several business days to appear.
Contact Structured Space Cleaning
Email: structured.sc@outlook.com
Phone: 0410 960 652
ABN: 99 803 077 847
These website policies are general business documents and are not a substitute for legal advice tailored to SSC’s specific circumstances. They should be reviewed by an Australian solicitor as the business, services, workforce and payment systems develop.